FAQs:
How can I become a customer of Wheatfield Distributors, LLC ?
If you are interested in receiving any of the great products Wheatfield has to offer please contact our Sales Representative via phone, fax or email. All current contact information can be found on our “Contact Us” page. A representative will visit with you to determine your needs and if it's determined that there is a good business fit you will be asked to complete a credit application. Once the application process is complete and has been approved you will work with your salesperson and customer service representative to place your first order.
What are Wheatfield's office hours?
Our office is staffed Monday – Friday, 8:30 am – 4:30 pm
Voicemail messages are checked frequently after hours and on the weekends.
How can I place an order?
There are several ways an order can be placed.
1. Call a customer service representative at 203-894-8116, option 1
2. Fax your order to 203-894-8556
3. Email your order
A custom order form can be created for you based on the items you typically purchase. We find this to be the most efficient and accurate way to place orders.
If you are new to Wheatfield it is always best to speak with the Customer Service Representative assigned to your account until they are familiar with your account. At any point arrangements can be made on how to best manage your ordering method.
What is the deadline to place my order?
- Orders for products coming from a bakery requiring 24 hours notice must be phoned in, faxed, or emailed by 2:00 pm Monday – Friday.
- Orders for products coming from a bakery requiring 48 hours notice must be phoned in, faxed, or emailed by 2:00 pm Monday – Friday 48 hours prior to requested delivery day. Example: For a Wednesday delivery, orders must be placed by 2:00 pm Monday. For a Tuesday delivery, orders must be placed by 2:00 pm Friday.
- These deadlines are imposed on Wheatfield by the bakeries so that they have time to prepare for the night's orders.
It's after the order cut-off time and I just realized I need to add to my order, what can I do?
Call Customer Service. We will place a late order with the bakery/bakeries. Although we will do everything within our power to place the order, we cannot guarantee the bakery will be able to fill the late order. Some bakeries are better than others at filling late orders due to their office hours and baking schedules.
How do I place an order on the weekend or after office hours?
Call Customer Service. Although no one is in the office after 4:30 pm and on weekends, voicemail messages are checked frequently during off hours and every effort will be made to fill your request.
Can I place a standing order?
An order can be placed for as many or as little days as needed. You will receive an automatic delivery based on the orders you gave us. Changes can be made following regular ordering procedures. Please keep in mind that if at any time you do not want to receive your order or need to change it, due to a slow period or holiday, it is your responsibility to contact Wheatfield to cancel or change the order.
Will my deliveries be affected by any holidays?
Wheatfield Distributors delivers every day except Christmas Day. If there should ever be a change to this policy you will be contacted in advance and arrangements will be made to accommodate your needs.
Will order placement deadlines be affected by holidays?
Yes. There will be some rescheduling of order deadlines for major holidays. The day of the week the holiday falls on and the bakeries' holiday hours will determine how the deadlines are rescheduled. Wheatfield will always send out a flyer to notify customers of these changes.
What do I do if I am short an item on my order or something came in damaged?
Any shortages or damaged product must be reported before noon the same day of delivery. Call Customer Service at 203-894-8116, option 1 or fax the information to 203-894-8556. Your claim will be investigated and a credit request will be submitted.
Who do I speak to about delivery problems or issues?
Contact your Customer Service Representative to discuss any problems regarding deliveries. They will work to quickly resolve any issues.